Shipping policy

Lowest Delivery and Shipping Costs

The cost for shipping is calculated and displayed on the Checkout page before you complete your order. Please note that applicable shipping fees do not include import taxes from respective countries.

You can find delivery costs at checkout, on the Order Confirmation email and online when you view your order on the Order Status website.

Shortest Delivery and Shipping Time
Upon order placement, you will receive an Order Acknowledgement email to confirm your order details, including shipping and delivery estimates for each item. Once your order is prepared for shipment, you will receive a Shipment Notification email with carrier and tracking information.

Shipping and delivery estimates
The 'Ships' timeframe is an estimate of when the item will prepare for shipment and ship from our warehouse. The items on your order will ship as soon as they become available.

The 'Delivers' timeframe is an estimate of when the item will be delivered to your shipping address after it ships.

All estimates are based on business days.

Courier
You will have a choice of which courier you prefer on the checkout page.  This choice will impact the Delivery time-frame as well as shipping costs incurred to you.

However, with 'Free Shipping', NOVELETTE reserves the right to choose whichever is deemed fit for the destination country.

Store Pickup
NOVELETTE does not currently offer store pickup.

What time will my order be delivered?
All orders are handed to the respective delivery couriers and the estimated date and time of delivery can be found on their tracking pages. Use the tracking number or Airway Bill (AWB) provided on the shipping notification email on their websites.

I need to change my shipping address.
If you have not yet received your shipment notification you can amend your details online by replying to the order confirmation email.  If you are unable to modify your shipping details soon enough via email, contact us at don@theworkingbench.com